Employee Relations & Culture

• Serve as a trusted advisor to employees and managers on workplace concerns, conflict resolution, and performance management.
• Conduct thorough, fair, and well documented workplace investigations.
  • Recommend appropriate outcomes and follow up on corrective actions.
  • Maintain confidential case files in accordance with retention policy.
• Partner with leadership on engagement surveys, exit interview analysis, and retention initiatives.
• Champion career development conversations and regular manager check ins.

Benefits & Total Rewards

• Administer health, dental, vision, life, disability, and voluntary benefit programs.
• Lead annual open enrollment, including communications, vendor coordination, and system configuration.
• Support 401(k) and ESOP plan administration, including:
  • Annual audits and nondiscrimination testing
  • Eligibility tracking and participant education
  • Distribution processing
• Maintain and evolve the compensation framework, salary bands, and career ladders.

Compliance & Policy

• Monitor federal, state, and local employment law changes across approximately 20 states.
• Maintain the employee handbook so policies stay current, consistent, and clearly written.
• Coordinate required filings, including EEO 1, ACA, and state specific reporting.
• Support international employment compliance with local advisors in Spain and other countries.

HR Operations & Technology

• Act as a power user and internal champion for our HRIS, payroll, and applicant tracking systems.
• Build reports and dashboards that help leadership make informed people decisions.
• Redesign manual processes for efficiency, accuracy, and a better employee experience.
• Own onboarding and offboarding workflows from offer letter through final paycheck.

Talent Acquisition Support

• Partner with hiring managers on job descriptions and interview plans.
• Support recruiting coordination, candidate experience, and offer creation.
• Watch for recruiting scams impersonating our company, and help protect job seekers.

Required Qualifications

• Bachelor's degree in Human Resources, Business Administration, Psychology, or a related field, or equivalent experience.
• 6+ years of progressive HR experience, with at least 3 years as a generalist or HR business partner.
• Working knowledge of FMLA, ADA, FLSA, COBRA, ERISA, HIPAA, and Title VII.
• Hands on experience with at least one HRIS and one payroll platform.
• Sound judgment, discretion, and a deep respect for confidentiality.

Preferred Qualifications

• SHRM CP, SHRM SCP, PHR, or SPHR certification.
• Experience supporting employees in multiple states and at least one country outside the U.S.
• Familiarity with ESOPs, stock appreciation rights, or other equity programs.
• Conversational Spanish (¡un gran plus!)
• Advanced Excel skills, including lookups, pivot tables, and a healthy fear of merged cells.

Unicorn Qualities (Not Required, But We Will Notice)

• You read benefits summary plan descriptions for fun.
• You have strong opinions about fonts in offer letters.
• You can say "let me look into that and get back to you" and actually get back to them.
• You have, at some point, color coded something that did not need to be color coded.

• Competitive salary with annual performance based bonus eligibility.
• Medical, dental, and vision coverage with employer contributions of up to 80% of premiums.
• 401(k) with a company match and immediate eligibility.
• Employee Stock Ownership Plan (ESOP) participation.
• Generous paid time off, paid holidays, and a floating day for your birthday.
• Paid parental leave for all new parents.
• Professional development budget of $2,500 per year.
• Hybrid work flexibility with a home office stipend.

1. Application review by our People & Culture team (typically within 5 business days).
2. 30 minute introductory phone call with a recruiter.
3. 60 minute interview with the Director of Human Resources.
4. Practical exercise: draft a short policy memo or employee communication (about 90 minutes).
5. Panel interview with leaders from delivery and operations.
6. Reference checks and offer.